Technical Manager, IT Solutions (Business Analyst)

The Department

The IT Digital & Channels Solutions Department is responsible for the overall management and delivery of high performance, reliable and secure Wagering product distribution channels including Web. Mobile, Retail, Telebet, Kiosk, Selling Terminals and Devices.

In addition, the team delivers high performance, reliable and secure Channel distribution systems connecting to Pari-mutuel and Fixed Odds Wagering Systems.

The department is also responsible for delivery of application solutions for the Membership & Hospitality portfolios

The Job

You will:
• Prepare and deliver business requirements and system requirement specifications. Ensure the review and signoff within the agreed timeline and budget
• Ensure functional and non-functional requirements are complete and clear. Review and clarify requirements with various stakeholders including business and IT stakeholders
• Work with architecture and application development team members to ensure a clear understanding of the requirements and decompose them into modular requirements that can be rapidly delivered to the business and users
• Ensure ownership and traceability of business requirements and functional specifications throughout the project lifecycle
• Coordinate the preparation of the project proposal, including effort and cost estimates as well as project timelines, to support funding approval for business and IT initiatives
• Assist in ensuring that teams use best practice requirements management tools and techniques and help drive the adoption and continual improvement of these processes and tools
• Conduct and support development tests, system assurance tests and user acceptance tests
• Prepare training documents and facilitate training arrangements
• Work closely with product owners when the project is delivered using agile methods. As such the position should be able to write a Product backlog with a set of Epics, User Stories and Tasks in our Atlassian suite of products, work closely with the Product Owner to prioritise the User stories and groom them with the Agile Teams and support the Product Owner during the Agile delivery supporting the team during the Agile ceremonies and each Sprint Planning, grooming and review
• Align personal development plan with business objectives and embrace the transformation to move the team/department forward

About You

You should have:
• University degree in Computer Science or Business or equivalent
• 4+ years of relevant experience in user requirement gathering and elicitation with emphasis on mobile and web applications, less experience will be considered a junior position
• 2+ years’ experience in JIRA/Confluence
• Excellent interpersonal, communication, presentation and analytical skills
• Strong capability in problem determination, diagnosis and problem-solving
• Ability to build strong working relationships with internal IT & business managers, and must be a team player
• Ability to develop effective business relationships and build consensus
• Good command of English and Cantonese / Putonghua
• Proficiency in using business analysis tools, requirement repository tools, process mapping tools (Visio, Miro) and other project delivery tools such as Jira, Confluence, etc.
• Good knowledge of mobile and web-related technologies
• Knowledge of UML, in particular, Use Cases
• CBAP or equivalent certification would be an advantage
• Agile Certification (preferably as a Product Owner)
• Proficiency in Microsoft Office, i.e. Word and Excel

Terms of Employment

The level of appointment will be commensurate with qualification and experience.

Enquiries

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.