IT Operations Manager

The Hong Kong Jockey Club is seeking a highly skilled IT Operations Manager to join our team. The successful candidate will be responsible for ensuring the smooth operation of various IT systems that support Dual Site Stables Operations.

Key Responsibilities:
• Analyze and consolidate business requirements from different stakeholders and work with users on operation design/enhancements and functional specifications for implementing IT solutions.
• Capture pain points/improvement areas for improving Dual Site operations and capture business requirements and liaise with internal stakeholders on prioritization and translates these requirements to IT for system designs and development.
• Work closely with IT and other departments during solutions development, testing, implementation and product launch phases for new systems or system enhancements.
• Lead and compiles User Acceptance Testing (UAT) documents and perform UAT as per the business process and operating procedures.
• Lead the implementation of system changes and works closely with other teams to facilitate the preparation of business process flows, SOP, working instructions and carry out related training before system launches.
• Act as a focal point to other teams in the department and coordinate with IT Team in identifying root cause(s) and feasible solution(s) to rectify system issues in SMIS, RIS, RTA, HMIS, etc.
• Work as the focal contact point between various teams and respective IT departments to process user requests.
• Maintain SOP register and acts as departmental coordinator for maintaining SOP, Guidelines and Policies in Central Repository System for Racing Rules and Policies.
• Prepare and analyze routine management reports as directed by supervisor.