DFI Company Brief
DFI Retail Group (the ‘Group’) is a leading pan-Asian retailer. At 31st December 2021, the Group and its associates and joint ventures operated over 10,200 outlets and employed some 230,000 people. The Group had total annual sales in 2021 exceeding US$27 billion. The Group provides quality and value to Asian consumers by offering leading brands, a compelling retail experience and great service; all delivered through a strong store network supported by efficient supply chains.
The Group (including associates and joint ventures) operates under several well-known brands across food, health and beauty, home furnishings, restaurants and other retailing. The Group’s parent company, Dairy Farm International Holdings Limited, is incorporated in Bermuda and has a primary listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. The Group's businesses are managed from Hong Kong by Dairy Farm Management Services Limited through its regional offices.
DFI Retail Group is a member of the Jardine Matheson Group
Key Responsibilities
Perform technical support, troubleshoot, and provide Root Cause Analysis on complex issues effectively and efficiently in line with the SLA required by the business.
Provide emergency on-site support and coordination, and on-call support as required.
Resolve and manage complex service requests in adherence with service level agreements.
Review and Assess environments using tools, logs, and log analysis and respond to alerts by following procedures or escalating them.
Assess and define operating procedures used for day-to-day support, installation guides, housekeeping procedures, etc.
Perform complex ad-hoc requests.
Provide expertise in complex database software installation and configuration.
Provide expertise in complex database administration and monitoring.
Provide expertise in tuning to improve efficiency and to maximize the availability of
databases and process automation of software environments and the like.
Create scripts for monitoring and to automate administrative tasks.
Provide data protection and enforce security standard procedures.
Ensure that information security policy is considered and always followed,
recommends any changes to policy and approved policy changes are documented.
Assist superiors and other engineers on other tasks and projects as needed.
Key Requirements
Degree in Information Technology, Computer Science, or other related fields.
Minimum of 2 years' IT experience.
Experience in MS SQL, Oracle, Postgres, NoSQL and MYSQL
Highly experienced in Always On Availability Group, Failover Clustering, Database
Mirroring, Backup and Restore, Optimizing Performance and T-SQL.
Experience in Azure Cloud, SQLMI and SQL Database
Good Communication and Team skills with the ability to cooperate, present to and participate with peers/team members.
Good problem solving, analytical and critical thinking skills.
Nice to Have Skills
Knowledge in MongoDB, GCP
