Technical Engineer, Technical Support

Lead a team to provide site support and fix system faults. Monitor lift and escalator performance remotely through digital devices. Identify potential risks and recommend constructive solutions for existing technical problems. Conduct root cause analysis on technical issues and recommend long term solutions to enhance product liability. Prepare trouble shooting analysis / incident investigation reports. Collaborate with design engineers to develop retrofit products. Conduct trial tests and feasibility studies for improvement solutions. Implement Company new technology, such as Internet of Things (IoT), cloud-based applications and mobile apps, to enhance operational efficiencies. Ensure Company Safety and Ethics guidelines and Government code requirements are fully complied in the field operations.

What We Do:
• Move 2 billion people every day
• Maintain approximately 2.2 million customer units worldwide
• Provide services to over 200 countries and territories

Join Our Team:
We are a diverse, global team with a proven legacy of innovation. We provide opportunities, training, and resources to build leadership and capabilities. Our Employee Scholar Program is a notable point of pride, through which we sponsor colleagues to pursue degrees or certification programs.

Our Values:
We prioritize Safety, Ethics, and Quality in all that we do. As a people-powered company, we put people at the center of everything we do.