Senior Technical Consultant/Technical Consultant (Call Centre)

(Ref:STC/TC/CC)

The Opportunity

Responsibilities
• Provide Cloud Contact Center Implementation and Support
• Provide Collaborative approach in the design, implementation, support and maintenance of Genesis and Contact Center application.
• Customer service oriented and self-motivated with good communication skills.
• Ability to work independently with Compliance on the implementation of Voice recording solutions
• Troubleshoots issues within the environment also including SIP & Network
• Prepares and/or reviews functional requirements documentation
• Works with clients to facilitate their understanding of best practices for a Cloud telephony solution

Preferred Qualifications and Abilities
• University graduate with over 3-4 years in relevant IT infrastructure (Cloud/VoIP) roles
• Provide Cloud Contact Center Implementation and Support.
• Experience in supporting and servicing Genesys cloud contact or on-premises center environment
• Experience in following Contact Center Components
• Architect
• General Administration
• Analytics and Reports
• Quality Management
• Data Actions

We offer excellent career development opportunities in our exciting working environment, and we ensure our talents will be rewarded with a satisfactory remuneration package. Come and join us by sending your comprehensive resume with current and expected salary to hkrecruit@hkbn.net and quoting Reference Code on the subject line.

We commit ourselves to be a caring employer and provide equal opportunities, sustaining a pleasant working environment with zero discrimination on the ground of sex, marital status, disability, pregnancy, family status and race. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available on written request.

For general HR enquiries, please contact hr_enquiry@hkbn.net

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