Manager, Payment Services

Job Title: Manager, Payment Services

Department: Operations

Responsibilities:

• Supervise the payment service team to complete the daily operations activities relating to the processing of remittance, local and global payment (FPS/RTGS/SWIFT handling) transactions, conduct payment screening & reconciliation, and ensure the payment services are delivered smoothly and efficiently within the stipulated standard service level.

• Streamline process workflow to improve operational efficiency and effectiveness.

• Establish relevant operational guidelines, standards and procedures and monitor daily operations to ensure the comply with regulatory requirements.

• Support and coordinate on different projects and drills both internal and external, such as ISO 20022 related.

• Implement system and process enhancements to improve operational efficiency.

• Support Product team in customer experience improvement initiatives.

• Identify and reporting incidents or abnormal issues, support in remediation actions.

• Accountable for effective use of controls to minimize operational risks.

Requirements:

• University in Business related discipline or other relevant qualifications.

• Minimum 8 years’ working experience in Banking payment operations, with at least 3 years managerial experience.

• Holder of HKIB’s ECF on AML and CFT.

• Knowledge of HKMA regulatory requirements.

• Knowledge of RTGS / SWIFT/FPS/eDDA and payment screening.

• Experience in liaison with HKMA, HKICL, SWIFT and bank payment network.

• Experience in payment project implementation.

• Organized, responsible and with a drive for improvement.

• Strong data analytical and process re-engineering skill.

• Strong communication and problem-solving skills.

• Able to multi-task and handle key deliverables with challenging deadlines.

• Good verbal and written English and Chinese (including Mandarin and Cantonese).

Confidentiality and Discretion

The incumbent must maintain the confidentiality of all company and customer information and must not discuss such matters outside of ZA Bank. Tact and discretion must be used in all dealings with all customers and potential customers to maintain a positive image of ZA Bank.