Senior Application Support Specialist - Equities

Responsibilities
• Provide technical support, handling urgent escalation from users in production environment with high-volume of transaction traffic.
• Champion strong collaboration, communication and interaction with all stakeholders.
• Analyse service ticket data, identify incident root cause, draft RCA reports and follow possible maintenance for system-level improvement.
• Analyse logs using common UNIX syntax and other systems/tools.
• Execute commands to trace order and trade flows and perform reconciliations on post trade processing systems and flows.
• Work closely with product and developer teams, participate and follow up in iteration, release and roadmap planning timely.
• Drive continuous improvement in service quality and efficiency.
• Provide coaching, training, identification, optimisation and documentation of the support processes.

Requirements
• Bachelor's degree in Computer Science with approx. 10 years of solid Application Support experience from a Front Office/Equities, etc. background.
• Excellent understanding of ITIL concepts, with experience managing small to medium scale projects across production support landscape.
• Good knowledge of Infrastructure Systems, Platforms, Databases & Middleware (Linux, Windows, SAN/NAS, Market Data, Networks, Oracle, MS SQL, MQ, EMS, RV, etc.)
• Familiar with UNIX shell scripts, Perl and Python.
• Experience with ITRS, Java VM, Windows, Ansible, AMPS, Autosys an added advantage.
• Advanced MS Office suite knowledge and experience
• Demonstrable ability to effectively communicate both complex technical and business problems (verbally and written) in a high-pressure environment.
• Strong organizational skills, with an ability to multitask.
• Team player and able to work independently, but ideally with experience leading a team advantageous.