Information Technology Support Analyst

Responsibilities
• Assist user’s problem and maintain high availability for video conferencing systems, ensuring efficient resolution and minimal downtime.
• Install and maintain computer hardware, operating systems, applications, servers, and networks.
• Diagnose and resolve hardware or software faults, replace parts as necessary, and offer comprehensive support including procedural documentation to prevent future issues.
• Support the deployment of new applications, oversee website content updates, and act as an application administrator.
• Fulfil other responsibilities as assigned.

Requirements
• Diploma or above in Information Technology, Computer Science or relevant discipline.
• At least 2 years of relevant working experience in IT application, infrastructure support and/or service delivery.
• Knowledge and experience in key technologies such as Windows 10/11 Professional, M365, Microsoft SharePoint, Microsoft Windows Server 2016, Microsoft SQL Server, Microsoft Azure cloud, VMWare, Veeam backup, Symantec Endpoint Protection, SonicWALL, and FortiGate will be an advantage.
• Self-motivated with good problem-solving skills.
• Good communication and interpersonal abilities.
• Proficiency in English and Chinese.

This is a renewable contract role. A competitive package will be offered to the successful candidate.

To submit your application, please click "Apply" button or email to recruit@afrc.org.hk.

Data held by the AFRC relating to employment applications will be kept confidential and used for recruitment purposes only. Applicants who are not contacted within six weeks may consider their applications unsuccessful. The AFRC will retain their applications for a maximum of one year.