System Support Specialist-English Speaking(Fresh Grad are welcome)

Responsibilities:
- Utilize your expertise in ERP System (Odoo) to resolve user inquiries and support tickets.
- Engage with users via email, Skype, and Helpdesk to provide top-notch assistance.
- Gather valuable feedback from users and relay it to the project team for continuous improvement.
- Test and demonstrate ERP's functionalities to ensure smooth operations.
- Create comprehensive documentation for support and user training.
- Take charge of setting up products, customers, and other essential elements.

Must-Haves:
- Excellent communication skills, both written and verbal, with professional fluency in both Chinese and English.
- Empathy, patience, and a logical approach to problem-solving.
- Ability to prioritize tasks and handle multiple responsibilities efficiently.
- Focused demeanor with an emphasis on efficiency rather than blame.

Nice-to-Haves:
- Previous experience with an ERP system.
- Familiarity with Odoo and its functionalities.
- Sociable and outgoing personality, fostering positive interactions.
- Experience in ticket-based support.
- Willingness to continually learn and adapt.
- Proficiency in PowerPoint, Excel, and tools for screenshots and screen-clippings.

Join our team and become an integral part of our organization's growth and success. We offer a stimulating work environment, competitive compensation, and opportunities for professional development.
To apply, please submit your resume and a cover letter highlighting your relevant experience us. We can't wait to hear from you!