Responsibilities:
• Managing customer experience from handling customer inquiries to offering customers/potential students with expert consultations on company products and services and course information and contribute in converting it to business as well as post-services follow up.
• Provide high quality services support in client engagement and re-engagement opportunities.
• Proactively assist in growing existing and finding business opportunities from existing customer database.
• Execute and support education program plans in increasing customer satisfaction by good understanding of customer needs, expectations, and a high standard of customer service.
• Act as a focal contact point for customers on all service issues
• To perform any ad-hoc projects or tasks as assigned
Requirements:
• Degree holder in Business Administration or Marketing or any related discipline
• Minimum 1 year of work experience in sales/customer service preferably gained from servicing industry such as banking, telecom, and hospitality.
• Good command of spoken and written English & Chinese
• Proactive, aggressive, and independent
• Proficiency in Microsoft tools for data management (e.g., excel file management)
• Willing to find and try different applications/solutions to automate tasks
• Willing to learn new systems, such as company portal, client relationship management tools / SAARs model, mail merge, etc.
• Need to take shifts to cover operational hours for education industry (e.g., 10am-7pm, or 11am-8pm)
• May need to work on Saturdays or Sundays to support services/programs.
