(Senior) Service Engineer/ Application Specialist, Mass Spectrometry focus

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

Roche Diagnostics

The Position
• Support marketing and sales team and facilitate the new product launch and customer engagement event.
• Closely work with regional and global support team to maintain the product stability an enhance the customer experience.
• Provide first line instrument support at customer sites, such as customer training, application setup, corrective & preventive maintenance, installation, hardware and software modification.
• Provide remote support through Digital Service Solution.
• Provide professional service / application training to customers and peers.
• Update and communicate service/application/product information regularly.
• Well documented service / application information in the CRM system.
• Closely work with cross-functional teams as required to achieve customer satisfaction.
• Meet service / application KPIs and participate in continuous improvements.
• Carry out ad-hoc duties as assigned by the supervisor.
• More experience will be considered as Senior service engineer / Senior Application specialist.

Requirements
• University graduate in Biomedical / Biochemistry/ Medical Engineering, Electronic Engineering, Electrical Engineering or related discipline.
• 3 years’ experience in the medical services field, With field experience in Mass Spectrometry/ LCMS - Liquid Chromatography Mass Spectrometry/ FLOW/ and related technical background
• Proficient in Microsoft Windows OS installation and operation.
• Customer-oriented with excellent communication and interpersonal skills.
• Knowledge in computer interface and remote diagnostics is a definite advantage.
• Basic knowledge in IT and networking.
• Good writing/documentation skills in English.
• Good command of written and spoken English and Chinese.
• Proactive, responsible, professional, courteous, good communication skills and good team player.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.