(Senior) Service Engineer, Mass Spectrometry focus

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

Roche Diagnostics

The Position
• Facilitate the product launch event
• Provide first line instrument support at customer sites, such as corrective and preventive maintenance, installation, hardware and software modification.
• Provide remote support through Digital Service Solution.
• Provide professional service training to customers and peers.
• Update and communicate service information regularly.
• Well documented service information in the CRM system.
• Closely work with cross-functional teams as required to achieve customer satisfaction.
• Meet service KPIs and participate in continuous improvements.
• Work as a project member in LAS (Lab Automation System) implementation.
• Carry out ad-hoc duties as assigned by the supervisor.
• More experience will be considered as Senior service Engineer.

Requirements
• University graduate in Biomedical / Medical Engineering, Electronic Engineering, Electrical Engineering or related discipline.
• 3 years’ experience in the medical services field, With field experience in Mass Spectrometry/ LCMS - Liquid Chromatography Mass Spectrometry/ FLOW/ and related technical background
• Willing to work at customer sites, such as hospitals, laboratories, etc.
• Proficient in Microsoft Windows OS installation and operation.
• Customer-oriented with excellent communication and interpersonal skills.
• Knowledge in computer interface and remote diagnostics is a definite advantage.
• Basic knowledge in IT and networking.
• Good writing/documentation skills in English.
• Good command of written and spoken English and Chinese.
• Microsoft Office applications and good documentation skill.
• Proactive, responsible, professional, courteous, good communication skills and good team player.
• Basic power system knowledge.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.