Business Analyst, Business Planning & Strategy

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Business Analyst, Business Planning & Strategy

This role is responsible for strategic planning and analytics to drive growth for the American Express Consumer, Commercial and Insurance business across Asia. This position will be supporting pivotal business decision making in the Executive Office of the Head of American Express International Card Services Asia.

Key responsibilities include:

Strategic Business Planning
• Manage planning process for the Consumer, Commercial and Insurance business in Asia.
• Conduct market and consumer analysis to identify business potential and coordinate with different stakeholders to drive management actions.
• Collaborate with Finance team and support in managing investment and operating expense budget.
• Support in preparing presentation materials and logistics management of regional summit and regular business updates to senior leadership team.

Metrics and Performance Tracking
• Monitor market trend and competitive landscape that present potential business opportunities or threats.
• Ensure on-going tracking of scorecard performance and key business metrics to identify challenges or opportunities.
• Develop efficient report tracking framework for report automatization and effective performance tracking.
• Support Sales and Account Development Incentive Plan review and alignment to ensure adherence to international policy.

Operation, Communications and Project Management
• Lead internal communication across various stakeholders in different markets to ensure effective and transparent communication.
• Manage and operationalize multiple growth projects simultaneously with strong adherence to timelines and good engagement level with business/function leaders in the organization.
• Coordinate with Market Business Planners in Asia to drive cross-market synergy.

Qualifications
• University graduate or equivalent
• Minimum 3 years of experience in Financial Services industry preferred
• Business analytics experience and ability to drive data insights
• Demonstrated strong analytical and organizational skills with great attention to details
• Self-motivated and able to work independently
• Ability to break down complex ideas into understandable and actionable messages
• Strong relationship building, interpersonal and communication skills
• Good verbal and written communication in Chinese and English
• Experience in data analysis and visualization tools such as SQL/Tableau is a plus

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Why American Express?

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.