Assistant Banquet Operations Manager (170325)

Shangri-La Group - Hong Kong Region

Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including Kowloon Shangri-La, Island Shangri-La, Kerry Hotel Hong Kong, JEN Hong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs.

As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.

We are looking for an Assistant Banquet Operations Manager based at Kerry Hotel Hong Kong!

As an Assistant Banquet Operations Manager, we rely on you to:

Monitor and ensure smooth operations of sections

Ensure consistency in quality of food / beverage / service / cleanliness of sections

Constantly obtain guests' feedback to ensure their satisfaction in dining experience

Proper and tactful handling of guest complaints

Ensure effective communication within sections and other divisions

Attend F&B divisional and departmental meetings as required

Ensure that all materials, equipment and machinery are properly used and regularly cleaned

Supervise the team and assist in departmental training

We are looking for someone who has:

Minimum 4 years of experience in Banquet Operations at prestigious Hotels or organizations

Sound knowledge in food and beverages and strong sense of market trends

Customer oriented, self-motivated, detail minded, responsible and accountable

Excellent command of spoken English, Cantonese and Putonghua

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.