Global HR Administrator

About the company

Steamship Mutual is a P&I insurance company, with 210 employees worldwide. The main office is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore.

Overall Job Purpose:

The role will have a primary focus of providing HR administration and taking an active role on all Asian market recruitment, onboarding, and employee training, but also supporting the UK team. This role will suit someone who understands that they are first point of contact for people joining the company and understands the importance of creating active engagement touch points for employees. Building effective relationships across the business will be essential.

Key Responsibilities:
• To act as a first point of contact for all Human Resources enquires and liaise with Partners, Directors, and Senior Management teams.
• To be a systems administrator for the HR database. To be able to handle all access, password, and basic user training.
• Input and update information is recorded on the HR System and other data sources. Ensure accurate HR records on all employees are maintained and regularly updated.
• To be responsible for ensuring all documents on the HR System, and Personnel files are filed promptly and accurately indexed for electronic referencing.
• Ensure the HR Database accurately reflects current staff conditions and details. This includes inputting starters and leavers, contractual amendments, change of details and family leave.
• Ensure staff records are well maintained and that periodic tidying up of records is undertaken.
• Provide appropriate reports from the HR database for the purpose appraisals and monitoring employee training.
• Update and manage organisation charts.

Onboarding
• Ensure the process is clearly explained and documented for all starters and leavers.
• Activate new starters and ensure they are communicated to Staff Changes.
• Issue new starter letters and contracts
• Monitor probation periods and send out appropriate form and end of probation letters.
• Handle maternity letters and produce flexible working request paperwork.
• Update and monitor staff authorisation levels
• Book new starters onto induction programme and assist with HR induction.
• Be proactive in onboarding process for all new starters with welcome phone calls, pre-join instructions and new starter packs.
• Review and assist the London HR Advisor to finalise the induction process, this will involve coordinating videos and compiling audio scripts for presenters; Produce the induction presentations and slides identifying key learning points.
• Responsible for booking new starter mingle twice a year.

Learning & Development
• Arranging seminars, booking rooms, inviting staff, monitoring attendance, producing certificates of attendance for personnel files, updating “staff to attend” list following promotions, new staff etc.
• Co-ordinate future IT training i.e. act on requests for training, arrange courses and evaluate once training is completed.
• Co-ordinate management and leadership cohorts booking in courses and mentoring sessions.
• Co-ordinate Compliance training and maintain records for all staff.
• Arrange and maintain appraisal training for all staff.
• Responsible for maintaining up to date training records for first aiders.
• Update Learn upon with content and enrol users.
• Arrange topical seminars such as well-being, health, ESG and D&I
• Update the Training module on IRIS HR
• Update IRIS HR for CPD requirement. Ensure all Underwriters and SMCR staff complete relevant CPY by 30 September each year.
• Responsible for maintaining training equipment and stationery.

Talent Acquisition
• Work with specified Asian region client groups to forecast recruitment needs, quarterly, yearly basis.
• Manage the full recruitment process from posting job advertisements to making job offers.
• Assist with producing job descriptions and identifying key competencies of the role.
• Assist Hiring Managers in using Workable.
• Manage candidate relationships from application to offer acceptance.

Payroll
• Assist the Compensation & Benefits officer to administer, develop and manage payrolls in the Asian region.

Ad Hoc
• To carry out any other ad hoc HR duties.

Person Specification
• Proven work experience as an HR Administrator or relevant role.
• Knowledge of general IT systems and applications, Word, Excel, and PowerPoint.
• Proficient with formatting documents and putting together presentations.
• Ability to communicate effectively with internal and external contacts at all levels. Good eye for detail and accuracy, organised and methodical.
• Supportive team member, willing to be of assistance to others.
• Demonstrate experience working in a fast-paced work environment.
• Good eye for detail and accuracy, organised and methodical.
• Experience of using ATS and HRIS systems (we use IRISHR and Workable)
• Experience of working with international offices (Hong Kong, Japan Singapore, UK desirable)
• Must be available to travel between global offices (Hong Kong, Singapore, and Tokyo)
• Eligibility to work in Singapore or Hong Kong
• Joining our collaborative, supportive and friendly working environment, you will enjoy a rewarding career with the opportunity to build on your existing skills and knowledge.
• We offer great work life balance initiatives, including competitive hybrid working policy.
• Clear and transparent career pathway – offering you continued support with enhancing your skills and creating employment development opportunities.
• We offer free educational access to the Protection & Indemnity Qualification, created by the International Group of P&I Clubs.
• An attractive benefits package which includes private healthcare and a competitive wellbeing subsidy,

Company Values

Mutuality - ensuring fairness amongst Club Members

Integrity - upholding high ethical, legal, and regulatory standards

Safety and Sustainability - contributing to safety of life at sea and the preservation of the environment

Transparency - building strong relationships based on trust and open communication

Excellence - enabling our people to realise their full potential as team members, industry experts, leaders, and managers

Collaborative - embracing flexibility, diversity, and inclusivity
• *Steamship Insurance Management Services Ltd is committed to providing a great service to all our members. We pride ourselves on offering a people-centred culture that provides mutual respect and support for all our staff and we welcome and encourage you to apply**