Customer Service Representative Manager, Sales

Manager the Customer Service Representative (Inside Sales) team and carry out Inside Sales responsibilities.
• Actively monitor and allocate team resources to achieve business objectives. High level KPIs include revenue, profit, inventory, free cash flow, delivery & A/R performance.
• Provide mentorship and training to uplift the team’s skills.
• Ensure service excellence by managing the team’s end to end sales process performance from customer RFQ to delivery.
• Analyze market demand to develop sales opportunities. Include but not limited to consolidating customer forecasts; obtain and follow up on customer feedback; formulate pricing, product and commercial strategy by customer; recommend stock replenishment, etc.
• Provide regular reporting and forecast to Management Team with business insight explaining the present and future trends.
• Facilitate Inside Sales related Quality Audit requirements, including conducting and produce report for customer survey; supporting internal or external audits.
• Strictly comply with company and departmental policies. Regularly review and update procedures with Management Team as required.
• Other business duties as required by Sales Director and Management Team.

Customer Service Representative (Inside Sales) team responsibilities include:
• Accurately process customer transactions such as quotes, customer purchase orders, delivery, returns, etc.
• Perform Contract Review on all customer purchase orders, in accordance with HFS procedures.
• Coordinate & process large RFQ Spreadsheets for multiple HFS sites in coordination with Product Management.
• Manage Long Term Agreements, ensure compliance with terms and conditions.
• Develop & maintain strong relationship with customers.
• Handle daily customer communications, ensuring customer satisfaction.
• Interface daily with Outside Sales team and various HFS Manufacturing locations and departments, i.e., Product Management, Shipping, Planning, Engineering, Quality, Credit, etc.
• Maintain and organize customerfiles as required.
• Work as liaison for the goods delivery, provide CSSR the shipping notification against customer confirmation.
• Help the accountant to check A/R and contact the customer for the payment status per credit team’s weekly report, follow up the past due invoices.
• Update the backlog in system with CSSR team, co‐ordinate with customer for any shipping schedule change.
• Track and follow up on open quotations to maximize sales.
• Coordinate new customer onboarding by facilitating the registration requirements at both the company and customer side.
• Experience in Team management, responsibility of sales and operational performance at an MNC.
• Inside Sales/Customer Service experience required, preferably with an aerospace distribution/manufacturing environment.
• Strong commercial experience and acumens, include building business case, contract writing and management.
• Proficiency in, Excel, Outlook, Microsoft Word, PowerPoint.
• Experience with ERP systems and data analysis.
• Strong interpersonal & communication skills, both written & verbal.
• Strong Problem solving & organizational skills.
• Handle heavy workload efficiently and set priorities as needed to get the job done.

About Howmet Aerospace

Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With $6.6 billion in revenue in 2023, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers’ success and making a positive impact on the world. To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2023 Environmental Social and Governance report at www.howmet.com/esg-report .