Sales Support Account Manager

Location: Hong Kong

This is an onsite opportunity where you’ll work in our Hong Kong office.

Insight at a Glance
• 14,000+ engaged teammates globally
• #8 Best Workplace™ in Technology and #17 Best Workplaces™ in Australia
• #20 on Fortune’s World's Best Workplaces™ list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

As a Sales Support Account Manager with Insight you will play a crucial role in assisting our dedicated Account Managers in delivering exceptional service to our key customers. Your expertise will be instrumental in managing daily pricing inquiries and processing order requests efficiently.

You will have the unique opportunity to collaborate with a diverse range of organisations across various industries, all of which are key customers of Insight. This role offers a dynamic environment where you can either deepen your existing IT product and licensing knowledge or embark on a journey to learn about technology. Insight partners with leading IT vendors, including Microsoft, positioning us as a premier IT Solution Integrator.

Leadership: The Hiring Manager for this role is Bonnie Tse (Sales Operations Team Lead). Bonnie is based in Hong Kong and leads the sales operations team. Bonnie is an approachable and open minded leader, who has created a very supportive team environment.

As a Sales Support Account Manager you’ll be involved in 4 main activities:

Client Engagement; Order Management; Technical Expertise; Collaboration
• Build and maintain strong relationships with our key customers, vendors, and distributors
• Provide accurate quotes to customers, process orders with distributors, and manage any processing or delivery inquiries.
• Enhance your understanding of IT products and licensing, to enable you to respond to any related queries from our customers and/or escalate where necessary
• Work closely with Account Managers and other internal stakeholders to ensure seamless operations and customer satisfaction.

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

We’re looking for a Sales Support Account Manager with:
• Excellent customer service
• Order processing/management experience
• Interested in technology and eager to learn about various hardware and software products/licenses
• Multilingual capabilities – Cantonese, English and ideally Mandarin.

What To Expect

We’re legendary for taking care of our teammates. We want you to enjoy a full, meaningful life and stick around Insight for the long haul.

We Offer All The Benefits You Expect And More
• Corporate Health Insurance
• Annual Health Screen
• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year
• Work life balance days 
• Employee Referral bonus – work with your mates 
• Dedicated career pathways and development planning 
• Opportunity to join our President Club Champions 

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!