As the Digital Workplace Assistant Manager, you will be the Subject Matter Expert when modern technology that empowers employees to perform at their best. This role focuses on enhancing productivity, collaboration, and employee experience through innovative technology, modern tools, and seamless operational support.
The ideal candidate will bring a mix of strategic insight, technical expertise, and leadership acumen to deliver a secure, scalable, and user-centric digital ecosystem aligned with the organization's goals.
MAIN SCOPEDriving Adoption and Change Management in Digital Workplace:
Identifying and implementing new technologies and processes to enhance productivity and user experience, including.
User Productivity: notebooks, desktop PCs, mobile devices, IoT devices, endpoint management, communication technology, mobile telephony, contact centre, fax, and printing technology
User Collaboration: M365, enterprise standard collaboration tools, video conferencing solutions, and live events.
User Support: service desk, onsite support, process management, automation, and self-healing capabilities Lead and manage diverse product teams, ensuring effective collaboration and delivery of digital workplace services
Microsoft Copilot Integration and Enablement:
Develop training and enablement programs for Microsoft Copilot, focusing on key use cases for various departments.
Facilitate hands-on workshops, demos, and training sessions to build confidence in AI-driven solutions.
Gather user feedback and address concerns to ensure a positive experience and smooth adoption of Copilot.
Customize training materials and resources to meet the unique needs of diverse teams and user skill levels.
Stakeholder Engagement and Communication:
Act as a primary point of contact for stakeholders, keeping them informed and engaged throughout the change process.
Create clear and compelling communication plans to promote awareness, excitement, and understanding of new tools.
Provide regular updates to management on adoption progress, challenges, and opportunities for further enhancement
Over 5 years’ experience in IT Service Delivery in large IT organization, ideally overseeing service desk, End user IT service delivery.
Demonstrated success in leading service improvement and automation projects to enhance employee performance and productivities.
Solid experiences in Modern Endpoint Management solutions: M365, MS Intune, SCCM, SharePoint Online, and other related technologies.
Experience with emerging AI technologies & trends such as Copilot, ChatGPT etc..
Experience with ITSM and End User Support services (e.g. Service Now, Confluence, Atlassian / Jira)
Experience with Video Conferencing and Collaboration services (eg. MS Teams, Cisco, Zoom, Logitech)
Experiences with Workflow Automation: Power Automate, Power App
Experience with GCP, AWS and Azure Clouds a plus
Scripting concepts (e.g., PowerShell functions, loops, and branches)
We are equal opportunities employer. Applicants who are not invited within 2 months may consider their application unsuccessful. All applicants may be considered for other suitable positions with DCH Group / CITIC Pacific Group and will be deleted from our files after 6 months from the date of application.
