Product Manager, Digital Innovation

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What you’ll be doing:

Responsible for the overall project planning, coordination, tendering, implementation, execution, control, go-live support and completion of specific projects ensuring consistency with company strategy, commitments and goals, and a highly efficient development / deployment process
• The position contributes to Smart Traveller by providing modern digital technology solutions, business IT and solution design, analysis, development and documentation of various solutions built.
• This position is to support the PPG / ST Business Development, Sales team and various Business Units in clients’ requirements and IT integration discussion with our partners globally.
• Enable: Efficient & Effective technology adoption; Process Automation, Business Requirements Analysis, Technical Design and Development
• Govern: Data and Security Compliance, Policy & Procedure, Quality Assurance, Technology Standardization
• Innovate: Keep up to date with technology evolution and industry developments, and perform proof-of-concept pilots to drive continuous digital innovation
• Quality Assurance: To manage Internal IT Partner & External Vendor to deliver all activities related to the creation of accurate and clear User Requirements for all system enhancements / projects / new products / production incidents related to the Customer Facing Solution & CRM
• Develops project plan/task list using an appropriate planning tool and standard methodologies.
• Work closely with project business owners and representatives to collect facts, conduct data analysis, drive problem-solving process and propose solution.
• Lead cross-functional project team/key stakeholders to plan, pilot, implement and track each project and initiative and ensure its qualitative and quantitative success towards the business objectives, and value adding for the functions.
• Coordinate between all stakeholders in order to ensure that implementation of the new systems are in timely manner
• Coordinate with related business functions both locally and globally for alignment and drive implementation
• Responsible for the validation and prioritization of requirements and demands, and project management of the initiatives.
• Prepare business analysis and summary documents to support the project evaluations and assessment of results.
• Manage task to completion ensuring successful delivery.
• Manage changes to project scope, costs, time, resources as part of change management and provide visibility to management on the project's progress.
• Estimate potential risk and mitigate from time to time to reduce its negative impact on the project.
• Captures a list of project risks, issues, assumptions and dependencies for their project.
• Serves as the point of contact between the business stakeholders and the technical team in making sure the requirements are clearly understood and translated to the functional requirements by leveraging on the resources and skill set within and across the work-streams.

About you:
• The ideal candidate for this position is curious about how to drive maximum business value through the IT project management function. They will have a laser focus for being on time and on budget with quality deliverables. The candidate will need to be:
• Post-secondary degree in Business / Commercial related, Computer Science, Information Technology or related disciplines.
• Minimum of 8 years of digital solutions development experience with at least 5 years hands-on technical business analysis and project delivery roles preferably gained from sizable firms or multinational companies.
• Extensive knowledge of CRM, Loyalty System, Platform Business, Web and Mobile App, and UI/UX guidelines.
• Experience in the development and implementation of standards, procedures and guidelines to support CRM & Customer Experience (Web/Mobile App/ Mini-Program) processes.
• Good working knowledge skills with Microsoft Office Products, Microsoft Visio, and Microsoft Project (or other project management tool).
• Strong analytical and problem-solving skills.
• Experience working with collaboration tools, such as SharePoint, Confuence, Jira.
• Willingness to work occasionally outside of normal business hours.
• Willingness to travel if necessary.
• Good command of spoken and written Cantonese and Chinese