Customer Services Representative (Hotline)

FIND YOUR 'BETTER' AT Blue Cross

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role
Handle bilingual phone-in and walk-in customer enquiries and handle bilingual emails from customers

Duties / Accountabilities:
• Handle bilingual phone-in and walk-in customer enquiries;
• Handle bilingual emails from customers;
• Work closely with teammates to provide timely and quality customer services;
• Obtain and maintain licence as an individual insurance agent of Blue Cross with the Insurance Authority, and, where necessary, upon successful licensing as individual insurance agent with the Insurance Authority, advise on or arrange contracts of insurance or carry on regulated activity;
• Handle and support any ad-hoc projects or tasks as assigned.

Requirement:
• HKCEE/HKDSE or above qualification, with 5 subjects, including Chinese, English and Mathematics, attaining Level 2 / Grade E or above;
• Minimum 2 years work experience in customer service call centre or frontline counter services, preferably gained from insurance industry.
• Holder of IIQE paper I & II
• Good customer service, problem-solving and communication skills;
• A good team player with ability to work under pressure in a dynamic and changing environment;
• Good command of both written and spoken English, Chinese and Mandarin.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.