Senior Design Analyst

Responsibilities:
• Closely work with business analysts, product owners, and developers to gather and evaluate user requirements and comments and collaborate with design lead to come up with E2E user journeys and illustrations for our digital insurance and wellness platform; designs are expected to drive platform and customer success and in line with the business objectives and KPIs;
• Be responsible for providing high-quality deliverables, such as user journeys, user flows, wireframes, UI mock-ups, and prototypes for digital platforms and products while adhering with brand guideline to ensure consistency of brand style across all AXA collaterals, and be able to harmonise with overall websites and apps;
• Design graphics and content for our digital platform, e.g. sourcing images or creating illustrations from scratch; and
• Facilitate user research activities, such as market research, usability testing, stakeholder interviews, surveys, A/B testing to understand user behavior and translate research findings into possible solutions

Qualifications:
• Bachelor's degree or above in Design, Human-Computer Interaction (HCI), Psychology, Interactive / Multimedia / Visual Design, or equivalent with 3 years above experience as a user experience designer, interaction designer, or user interface designer for digital products or services;
• Experience working in banking, financial, or insurance industries using ‘Agile’ or similar project methodologies is highly preferred;
• Able to present design rationale or idea to stakeholders and make recommendations in accordance with feedback; and articulate clearly the thought process in user journey design, with market/ industry support and the pros and cons laid out for each option;
• Able to work independently and handle multiple initiatives at the same time while ensuring timely delivery of assigned tasks and take proactive measures to mitigate any potential delays or timeline impacts;
• Self-driven and demonstrate a growth-mindset towards industry development and new design trends, technologies, and tools to improve design skills; with strong team work to share design knowledge and expertise with other members, maintaining an open-minded, positive attitude
• Well-established knowledge of user-centered design (UCD), design language systems, visual design principles, and interaction design;
• Basic knowledge of user research methodologies, including stakeholder interviews, surveys, A/B testing, and usability testing;
• Basic knowledge of digital product information architecture;
• Proficiency with responsive design, web/ mobile design standards / frameworks (iOS, Android and Windows, MacOS);
• Proficiency in a variety of design and experience tools including but not limited to: Zeplin, Figma, Sketch, Miro, Google Analytics, Photoshop and Illustrator;
• Portfolio showcasing design skills and thought process to demonstrate design rationale, proven user-centered design (UCD) and conducting user research, usability testing and accessibility concerns etc;
• Candidates with less experience will be considered as UI/UX Design Analyst

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 51 markets and serving 94 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.

Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits) , Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).