Cloud Solution Architect Manager

Overview

Empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products, services, and partnerships. Come join Customer Experience & Success (CE&S) and help build a future where customers achieve their business outcomes faster with technology that does more.

In the Customer Success team, we seek a Cloud Solution Architect (CSA) Manager who is passionate about the need for People, Process & Technology to enable our financial industry (FSI) customers' transformation on the Microsoft Cloud. You will lead a team of CSAs and Customer Success Account Managers (CSAM) leveraging Microsoft Cloud and professional subject matter expertise helping customers achieve business value from their Microsoft investments by focusing on areas such as architecture, governance, operations, adoption, FinOps, and more. This role is flexible, allowing you to work up to 50% from home.

Qualifications
• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in Cloud technologies, infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
• 3+ years people management experience of customer-facing teams, including consultant practice managers, services support managers, technical sales managers, and/or technical architect managers
• Business Value: The ability to convey the business need and value of proposed solutions, plans, and risks to stakeholders and decision makers
• Trusted Advisership: The ability to build trusted advisor status and deep relationships across stakeholders (e.g., technical decision makers, business decision makers) through an understanding of customer needs and technologies
• Insightful listening: Ask insightful questions to understand the customer's needs, issues, business environment and drivers, and go beyond what is said to identify new opportunities aligned to customer business value
• Drive People & Process: Prepare the customer for operational readiness and long-term organizational adoption
• Optimization: Guide the customer towards solution cost and performance optimization leading to retention and expansion opportunities
• Collaboration: Across Microsoft, customer, and partner teams to achieve customer objectives

Responsibilities
• People Management: Model our culture and values by leading your team through change, creating a clear understanding of business model and role changes, and coaching your team to contribute to the success of others
• Customer Centricity: Coach your team in developing and expanding impactful relationships, focusing on customer experience, and defining conditions for success
• Business Impact: Analyze and understand the mix of your customers and industries to build a team that meets the demands of the customer and project portfolio and drives expansion of our Solutions and Support business
• Technical Leadership: Lead your team in identifying technology and industry-specific trends, gathering insights, and mapping solutions that deliver value-driven business outcomes

Benefits may vary depending on employment and country. Industry leading healthcare, educational resources, discounts on products and services, savings and investments, maternity and paternity leave, generous time away, giving programs, opportunities to network and connect.