Associate Director, Business Development (Hong Kong and Macau)

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?

What you’ll do
• Grow, expand and maintain a high-quality portfolio of attractions, tours and activities, mobility for Klook Hong Kong & Macau as a destination.
• Acquisition: Identify high quality & business potential products based on current domestic & inbound demand and bring them onto the Klook platform. Supervise the onboarding of products, with the support of local operation team members, editorial and quality control teams.
• Account management: Cultivate relationships with a diverse range of partners to help maximize their sales potential on Klook’s various distribution platforms. Communicate Klook’s business strengths and educate the brand value to suppliers to strive the best for customer obsession.
• Optimization: Continuously ensure the quality of products, in terms of pricing, inventory, and content in order to maintain a market-leading position at all times.
• Coordination: Work closely with various functions in the company - marketing to maximize sales, operations to improve efficiency, revenue to optimize pricing, customer services to drive satisfaction and repeat purchase, finance to ensure accurate payment and minimize risk, and vertical planning team to secure marketing funds from suppliers.
• Market updates: Identify market trends and provide market & competitor updates through ongoing research and analysis together with internal data stakeholders.
• Influence: Represent Klook to build our profile with key destination influencers in the country (e.g. DMOs, tourism bureaus, trade organizations, etc.).
• Leadership: Help to build and lead a strong business development team to deliver tangible results in each of the above areas. As an agile and fast-growing company, this person should prepare for expansion, redundancy, coaching, evaluation and strive for upward mobility of the entire team.

What you’ll need
• >10 years work experience on Business Development/Sales Portfolio management with at least 5 years team management experience. Experience in destination management or OTA supply is preferable. High familiarity with travel related products, experience with attractions, activities, tours and transportation preferred.
• Strong team leadership skills with track record on team/talent management experience
• Strong commercial sense and self driven to explore new business opportunities
• Strong business analytical skills to provide reliable business solution using data
• Strong client facing experience with high expectations on negotiation and presentation skills
• Confident, highly self-driven, self-motivated and goal-oriented.
• Globally-minded and comfortable working with people from different cultural backgrounds.
• A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your-sleeves’ attitude.
• Fluent in both Cantonese, Mandarin & English, as well as strong written and verbal communication skills

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.