Manager / Senior Manager – Legal Operations (Project Management/ Legal Operations/ Flow Management)

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?

The primary purpose of this role is to partner with Legal Department leadership as a subject matter expert regarding contract and matter management, legal tech adoption, project management, budgeting and performance reporting. This is accomplished by creating metrics and KPIs aligned to the General Counsel’s key objectives and strategic plan, as well as overall department effectiveness and efficiency.

Candidate must have a strong background in project/change management, process and system mapping and optimization. Prior legal knowledge is not required.

What you will do:
• Excellent opportunity to be part of a fast-growing and dynamic team with global coverage
• Unique opportunity to develop and implement systems (including contract management systems and AI tools) that help streamline and optimise legal service delivery
• Liaise with internal stakeholders to define project scope and refine processes, and integration with company systems
• Prepares monthly and quarterly reports for the Legal Department leadership
• Extracts, analyses and interprets data from various systems to support decision making
• Assists with expense tracking and budgeting of the department
• Reviews department processes for efficiency and consistency with department goals, determines where changes are needed and leads implementation of changes

What you will need:
• At least 5 years of experience in project/change management roles with proven track record in system and process implementation or improvement initiatives
• Experience with Microsoft Office tools (e.g., Word, PowerPoint, Excel) and process mapping tools
• Logical, analytical-minded, fast learner and collaborative work style
• Ability to multi-task and manage a substantial workload in a fast-paced environment
• Excellent interpersonal, communication and analytical skills
• Flexible and hard-working, with a can-do attitude, practical and solution driven to work as part of a team and serve as a project leader
• Chinese language skills not required, but would be an advantage
• Less experienced candidates will be considered for the position of Legal Operations Manager

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.