Senior Manager, MPFTC

The opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Senior Manager, MPFTC with the resources to solve critical problems for the future of our business, which is why we need you.

Responsibilities
• Develop and execute strategies to increase MPF participating member (employee member) engagement, aligning with organizational goals.
• Identify potential barriers to engagement through various programs and initiatives, and proactively address them.
• Create touchpoints to effectively engage with targeted MPF participating members (employee members), utilizing a range of communication channels and tools.
• Collaborate with cross-functional teams to ensure alignment of engagement strategies with overall Governance framework.
• Support the team in enhancing employer communication efforts to maintain high levels of engagement.

What motivates you?
• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for
• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Proven experience in developing and executing employee engagement strategies, preferably in the financial services industry.
• Strong understanding of customer engagement principles and best practices.
• Excellent communication and interpersonal skills, with the ability to engage with diverse stakeholders.
• Ability to analyze data and insights to drive informed engagement strategies.
• Proactive and self-motivated individual with the ability to work in a fast-paced and dynamic environment.
• Strong project and time management skills (managing complex project structures, tight timelines)
• Flexible and adaptable when dealing with changes and uncertainties (e.g. uncertainties and changes in scope and/or timing of projects)

What can we offer you?
• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you
• Values-first culture
We lead with our Values every day and bring them to life together.
• Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid