Associate Analyst, Market Delivery, Launch Program 2025 - Hong Kong SAR

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Associate Analyst, Market Delivery, Launch Program 2025 - Hong Kong SAR

Who is Mastercard?
We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

The Mastercard Launch program is aimed at early career talent, to help you develop skills and gain cross-functional work experience. Over a period of 18 months, Launch participants will be assigned to a business unit, learn and develop skills, and gain valuable on the job experience.

Job Description:

Market Delivery team at Mastercard is responsible for the program and project management and timely delivery of products and services to customers. Market Delivery team:
• Partners with the sales teams and GP&S to ensure clear and required solution definition for the client with a proposed implementation plan.
• Acts as the knowledge expert on the market technology infrastructure for all stakeholders.
• Supports release management process towards clients for technology updates.
• Acts as focal point for customer support issues and for internal technology issues which need to be addressed to the market.

During your 18 months within Mastercard, your major accountabilities may include:
• Research problem requests and respond to inquiries on products and tools for internal and customers
• Contribute to the delivery of integrated solutions that address customer needs
• Analyze data from customer delivery projects and report on performance relative to success metrics
• Help identify customer needs and contribute to the delivery of integrated solutions that address those needs
• Produce presentation materials, analytics and reports for customer or internal communications
• Develop and maintain strong working relationships, with partners in other business functions in Product and Technology to complete deliver and customer support tasks

All about you:
Education:
• Graduating seniors - Class of 2025
• Students pursuing a bachelor’s degree or above (STEM majors are preferred)

Key Competencies:
• Strong verbal and written communication skills
• Excellent analytical and problem solving skills
• Strong strategic and conceptual aptitude
• Proven team player with excellent interpersonal skills
• Ability to multi-task and prioritize multiple projects concurrently
• Proficiency in Microsoft Word, Excel and PowerPoint

Experience and Skills needed:
• Well-rounded individual with significant extracurricular involvement
• Excellent verbal and written communication skills
• Excellent analytical skills
• Ability to work on a team and independently
• Ability to multi-task in a fast-paced, deadline-driven environment
• Advanced Word, Excel and PowerPoint skills
• Attention to detail

Requirements:
• Ability to communicate complex ideas effectively – both verbally and in writing – in English and the local office languages (viz. Cantonese/Mandarin)
• Candidates must be a citizen of Hong Kong, with unrestricted work authorization for Hong Kong and will not require sponsorship for Hong Kong work authorization now or anytime in the future.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.