Senior Officer, Agency Operations

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Descriptions
• Implement and perform daily duties and tasks in relation to new agent appointment, licensing, agency records maintenance, visa renewal and CPD reporting.
• Prepare routine reports and ensure due completion of the daily duties and tasks. Promptly handle and resolve special and complicated cases and enquiries.
• Contribute to system enhancement project to provide opinions and ideas for User Requirements and perform User Acceptance Test.

Job Requirements
• Bachelor degree holder in any disciplines
• At least 2 years of experience in agency administration
• Experience in agency operations / familiar with agency culture
• Able to handle multiple tasks and meet tight deadlines
• Self-motivated, proactive and able to work independently
• Good interpersonal and communication skills
• Good commend in both written and spoken English and Chinese
• Proficiency in Microsoft Office

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.