Operations Manager, Mortgage - Digital Business Services

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as an Operations Manager, Mortgage.

Principal Responsibilities
• Assisting Team Leader to plan and manage mortgage related operational activities, covering WPB and Private Banking sectors, so as to contribute to the Bank in capturing and maintaining high-quality mortgage businesses and secured loans
• Achieving maximum efficiency and productivity by guiding offshore team and workflow planning with various stakeholders to consistently provide high-quality service
• Participating Project PAPT (Payment Arrangements for Property Transaction) task force with external regulators and banks
• Designing the internal workflows and operation controls for the PAPT implementation in mortgage origination and closure services
• Preparing reviews and plans in resource to respond the ad-hoc changes in mortgage regulations and government policies
• Enhancing workflows and procedures in digital application (MPO) and promoting go-green processes in mortgage services

Qualifications
• At least 4 years solid experience in mortgage business
• Good interpersonal skills and negotiation skills
• Strong change orientation with commitment to delivering results under pressure and constraints
• Ability to mobilize resources and achieve win-win solutions for all stakeholders, balancing business and risk
• University Degree is preferred

You'll achieve more when you join HSBC.

http://www.hsbc.com/careers

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Issued by The Hongkong and Shanghai Banking Corporation Limited.