Senior Systems Analyst (IT Service Platform)

OFFICE OF INFORMATION TECHNOLOGY

Senior Systems Analyst (IT Service Platform) (23240212)

Reporting to the Senior Information Technology Manager, the appointee will be an in-house expert in various IT/digital solutions and platforms ("Systems") to ensure the smooth running of these Systems in supporting the operation from business and IT perspectives as well as the potential initiatives/continuous improvement for the solutions and platforms along the Digital Transformation journey.

Responsibilities:
• Ensure the responsible Systems are adequately supported through prompt resolution of system problems, maintenance of system documentation and training material;
• Ensure system and data integrity for all supported Systems and integrations by making sure users are authorised, all changes are properly controlled, and errors are identified, rectified and minimised;
• Contribute to efficient business processes by working with business/IT process owners to identify and implement new and improved system functionality;
• Conduct level-2 support, perform troubleshooting on the responsible Systems and liaise with end uses, other IT teammates & vendors for issue resolution;
• Participate in large-scale projects as an internal technical lead to review & oversee vendors' technical deliverables and collaborate with other IT teams on system integrations;
• Develop and maintain effective partnerships and teamwork through close collaboration with internal stakeholders, IT teams and external vendors;
• Provide support in vendor management, project management, planning and execution of IT initiatives for continuous improvement and innovation; and
• Take up other IT projects and assignments as directed.

Requirements:
• A bachelor's degree in information technology, computer science or a related discipline;
• At least 5 years' work experience in the IT field with minimum 3 years' experience in implementing IT systems and related integrations;
• Experience in leading technical teams and managing vendors;
• Sound knowledge of programing language such as Java, PHP, HTML, CSS, JavaScript, Node.js, Python, SQL is preferred;
• Knowledge of and experience in ServiceNow and/or leading CRM products (e.g. Salesforce/MS Dynamics/Oracle) will be an advantage;
• Certifications of ServiceNow and/or CRM products will be an advantage;
• Experience in SaaS products and cloud technologies will be an advantage;
• Strong negotiation skills, technology-driven, analytical, independent and a problem-solving leader; and
• Excellent written and verbal communication skills, must be a self-starter with strong decision-making skills and the ability to work under pressure.

Shortlisted candidates will be invited to sit for a written test.

The initial appointment will be offered on a fixed-term contract of 2 years. Re-appointment thereafter will be subject to mutual agreement.

Salary will be commensurate with qualifications and experience.

Application Procedure:
Applicants are invited to submit their applications at the HKBU e-Recruitment System. Those who are not invited for interview 8 weeks after submission of application may consider their applications unsuccessful. Details of the University's Personal Information Collection Statement can be found at https://hro.hkbu.edu.hk/en/worklife-at-hkbu/employee-favourable-environment.html#privacy-policy.

The University reserves the right not to make an appointment for the post advertised, and the appointment will be made according to the terms and conditions applicable at the time of offer.

Review of applications is ongoing until the position is filled.