Strategic Account Manager, Key Accounts – Hong Kong

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

The Opportunity:

As ‘Strategic Accounts Manager, Key Accounts’, you will be responsible for the performance and account management of a portfolio of large hotel chains. You are likely to have a strong network of hotel industry contacts & be working within an OTA, travel wholesaler, travel e-commerce, or distribution / account management function of a hotel chain. As an area of the business undergoing significant change, you must thrive in a rapidly evolving environment, be an engaging and approachable person who thrives in a team environment.

In This Role, You'll Get To:
• Understand the drivers for Hotel Chain performance & develop solutions to make positive impact to growth drivers.
• Evaluate Hotel Chain partnerships within your portfolio against set of health metrics, ensure Agoda has access to the best possible products and optimize performance.
• Regularly interact with Hotel Chains at corporate level and articulate both benefits & requirements of commercial, operational and technical changes.
• Negotiate with large-scale Hotel Chain partners at senior and executive levels and implement agreements.
• Work alongside Key Accounts Director & other senior stakeholders to develop products & business development opportunities to over-index growth targets.
• Share market knowledge & develop best practices, create efficiencies and help to grow Agoda’s market share.
• Collaborate across functions to achieve targets and develop strategies to scale for success.

What You'll Need To Succeed:
• 8+ years’ experience in an e-commerce key account management role.
• Or 8+ years’ experience working within a key account management role with a large international company.
• Strong communication skills and natural relationship builder, fluent in English and Chinese.
• Proven ability in negotiating agreements with large corporations.
• Current travel technology familiarity and some hotel systems knowledge preferred (CRS, PMS, GDS, CM, APIs).
• Advanced proficiency in Excel & data analytics and using visualization tools (e.g. Tableau, Metabase).
• Details orientated personality with the ability to solve complex issues.
• Experience in Management Consulting and/or Project Management is considered as a plus.
• Ability to work collaboratively across international cultures, languages, functions, geographies without hierarchy.
• Outcome focused, goal driven team leader and team player.
• Entrepreneurial “get it done” attitude and work ethic – a self-starter.
• Energetic and driven personality.

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Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.