Strategy and Operations Manager

Who We Are

At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE.

We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features.

What You’ll Be Doing

As a core member of the User Quality Management team, you will work closely with multiple departments, including data analysis, product, and risk control, to provide strategic business guidance and drive the day-to-day user quality operations and process optimization.
• Leverage data-driven decision-making to identify potential financial risks and quality issues, and implement efficient operational strategies to address them.
• Responsible for managing the daily user quality management processes. This includes monitoring key metrics, making necessary adjustments, and optimizing operations to ensure the efficiency and accuracy of risk control and processes.
• Regularly analyzing industry trends, market dynamics, and competitive landscapes, providing specific recommendations for product enhancements, risk control strategies and directions.
• Provide operational support to drive the implementation and execution of different strategies and operational processes while collaborating with cross-functional teams and stakeholders.

What We Look For In You
• A minimum of 5 years of experience in the financial or blockchain industries, with a focus on strategy, operational control, or related fields preferred.
• Proficient in both English and Chinese, with the ability to communicate effectively in both languages
• Proven ability to lead complex operational and strategic initiatives with increasing autonomy and responsibility, while effectively navigating ambiguity and quickly adapting to new challenges and opportunities
• Proficient in using SQL, Python, and other data analysis tools, with a proven ability to leverage complex data insights to drive strategic decision-making and optimize operational processes.
• Strong communication skills with the ability to distill complex and ambiguous topics into clear, engaging narratives tailored to diverse audiences

Perks & Benefits
• Competitive total compensation package
• L&D programs and Education subsidy for employees' growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants
• More that we love to tell you along the process!