Director, Competitive Intelligence & Insights – GWAM Asia

The Opportunity / Job Description Global Wealth & Asset Management (GWAM) is a key growth segment for Manulife, operating through three different channels (Retail, Retirement and Institutional) across North America, Asia and Europe. The business operates externally under the Manulife Investment Management (MIM) brand. As of December 31, 2023, GWAM had a total of $1,054B in Assets Under Management and Administration. Our Corporate Purpose is to “Make Decisions Easier and Lives Better” and we are dedicated to helping our individual and institutional customers achieve their financial goals. With a global presence, leading investment capabilities in both public and private markets and a commitment to sustainability, GWAM is in a unique position to offer a wide range of solutions to customers around the world. Reporting to the AVP Competitive Intelligence & Insights, the Director, Competitive Intelligence & Insights GWAM Asia is a critical partner to help Manulife maintain competitive advantage and drive overall business growth in our Asia GWAM business. This role will partner across the team’s other Competitive Intelligence Directors to provide Asia specific competitive intelligence to form the holistic view of our GWAM market and competitor landscape. As part of the GWAM strategy team, the candidate will serve as a trusted advisor to the GWAM AVP strategy leads within the GWAM strategy team, the executive leadership teams, and other internal partners, providing key Asia market and competitor insights to support the development and execution of our strategy. Responsibilities: Gather, analyze, and interpret GWAM Asia market and competitor data (including existing and new markets) to provide actionable insights to support GWAM Asia strategic planning and tactical decision-making. Proactively seek out and monitor industry trends, competitive activities, and market developments to identify opportunities and threats in the Asia GWAM competitive landscape. Build and maintain strong and productive relationships with cross-functional teams (i.e. Strategy, Finance, business leaders, etc.) to ensure competitive intelligence is a partner in driving key decisions. Connect industry and competitor intel to Manulife’s internal capabilities and strategies to provide actionable insights to the Asia business leadership, broader GWAM and MFC Executive Leadership, and Board of Directors. Identify opportunities for cross-pollination of Asia GWAM intelligence and actions across the GWAM strategy and insights team to amplify the impact of our data and research. Prepare and present cyclical competitive intelligence reports and findings to key stakeholders and executive leadership. Make recommendations on adjusting data sources, quality, and structure to evolve our intelligence capabilities. Work with our shared services offshore function to streamline data collection, reporting, and analysis. What we are looking for 8+ years of competitive intelligence experience in financial services, with deep knowledge and experience in the Asia GWAM business. Professional designation (MBA, CPA, CFA) an asset. Excellent strategic thinking and problem-solving abilities, with the ability to synthesize complex information and provide actionable insights. Ability to connect the dots and rapidly identify and surface the relevant patterns and issues. Comfortable working with ambiguity and driving to an answer. Result-oriented with an ability to multi-task in a fast-paced, dynamic environment, prioritize across multiple initiatives, drive accountability, and develop creative solutions where blueprints may not exist. Outstanding communication and presentation skills with demonstrated ability to articulate complex business insights in simple and impactful words, across diverse audiences. Ability to develop a clear position / point of view on key questions and issues impacting the business. Ability to work independently, get to the relevant information and cut through silos. Team player, collaborative, self-starter, well-organized, innovative, and high-level of initiative. What can we offer you? A competitive salary and benefits package. A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills. A focus on growing your career path with us. Flexible work policies and strong work-life balance. Professional development and leadership opportunities. Our commitment to you Values-first culture - we lead with our Values every day and bring them to life together. Boundless opportunity - we create opportunities to learn and grow at every stage of your career. Continuous innovation - we invite you to help redefine the future of financial services. Delivering the promise of Diversity, Equity and Inclusion - we foster an inclusive workplace where everyone thrives. Championing Corporate Citizenship - we build a business that benefits all stakeholders and has a positive social and environmental impact. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com. Working Arrangement Hybrid We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.