What You Will Deliver
Provide training and improvement programs to Customer Service Representatives
Assist Customer Service Manager to attain customer service excellence and objective
Liaise with Customer Excellence Officer to develop training solutions
Emphasize Customer Service Team’s standard and guideline in the training programs
Foster a sense of teamwork and continuous improvement in Customer Service Team
Prepare periodic report and presentation for management purposes
Who You Are
Holder of Associate’s Degree or above
At least 2 years of relevant training experience
Experience in developing and implementing a learning & development program is an advantage
Excellent training & coaching and communication skill
High level of patience and observation skill to view matters in a holistic manner
Good command of written and spoken Chinese (Cantonese and Mandarin) and English
What We Offer
Attractive attendance bonus & other incentive bonus
On-job training
Public Holidays, Birthday Leave, Medical Insurance & Dental Insurance
A multi-cultural team
A company provides a casual, flexible, and pet-friendly working environment
A company promotes learning, continuous improvement, and personal growth
