Junior Customer Support Specialist

We're a UK headquartered Tech scaleup with a mission to make the world fairer and more productive. We are doing this by making assets more transparent, trustworthy and accessible - starting with real estate. Incomes have stagnated, so more access to high value assets like real estate = less wealth inequality. We have first mover advantage!

Our CEO and Founder Moubin previously worked at McKinsey and private equity firm APAX. Check out a podcast with Moubin speaking with our lead investors QED about how we're disrupting asset ownership -> https://linktr.ee/getgroundtalent

Our four values sit at our core - no BS, pursuit of excellence, feedback obsession and healthy ego.

In numbers:

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• 85 GetGrounders (ex Google, Meta, Deliveroo etc)
• £1.5Bn+ of assets being added onto our platform annually
• 30,000+ users across 70 countries, with ~10% market share
• Global hubs (UK, Dubai, Hong Kong, Singapore, Philippines)

Junior Customer Support Specialist - Cantonese Speaking | Soundwill Plaza ll - Midtown, Causeway Bay

The Customer Support Team at GetGround is responsible for delivering world-class service to our customers. As a Customer Support Specialist, you will be our customer's first port of call and will help ensure that our customers get the help they need over email, chat, and phone.

What you will do:
• Manage a wide range of different customer queries through phone and email, providing communication that shows empathy, patience, and positivity
• Use your active listening skills to support customers to fully understand their needs and ensure that you are able to resolve any issue swiftly and effectively
• Think creatively about potential ways to deliver customer delight and ensure that every customer you speak with has a great experience with us
• Work with teams across the the business to share feedback about our product and internal processes

You should apply if you:
• Speak and write fluent Cantonese
• Are able to handle difficult situations with empathy and find positive resolutions
• Have some experience within the customer support space ideally
• Can multi-task and manage your time, whilst maintaining high attention to detail
• Are motivated to learn new concepts, try new processes, and contribute feedback on how we can improve
• Are willing to work on-site in our office in Hong Kong, 5 days per week

Benefits:
• Competitive Salary
• Stock options in our growing company
• Health & Dental Insurance
• 12 Mental Health Days annually + Paid Time Off + Public Holidays
• Learning budget to support your development
• Growth and Development Cycles with performance reviews to enable fast growth

Please note - a member of our Talent team might contact you on WhatsApp or from a UK mobile number!

What we are building: The first end-to-end real estate investment offering - making the dream of owning real estate more accessible to everyone globally.

Diversity & inclusion at GetGround: We encourage applications from all sections of society and we believe in the criticality of an inclusive culture. We are committed to equal employment opportunity regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity or any other basis as protected by law.
• 42% of our employees identify as female or non-specified, 58% as male
• 19 nationalities represented across offices in 5 countries
• Our work on Design Accessibility
• Inclusion is at the heart of our culture - we celebrate and reflect on key D&I and cultural events such as: Black History Month, International Women's Day and Pride

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