Support Specialist

The focus of the Support Specialist’s role is to drive and close Microsoft Unified Support opportunities to ensure customers are supported throughout all stages of the product lifecycle, improving their operational health, and enabling customer outcomes and consumption. The Support Specialist leverages Microsoft's unique expertise, including direct access to product teams, to help customers be as productive as possible with their Microsoft investment. The focus is on solution alignment and supporting the various cloud workloads. Main responsibilities include:
• Plan & Execute as One Microsoft to Enable Customer Outcomes - working closely with the ATU (Account Team), STU (Specialist Team) & CSU (Customer Success) team to ensure a positive 'One Microsoft' customer experience
• Close Deals Through Effective Deal Team Orchestration - owning Microsoft Support sales opportunities end to end, leveraging appropriate account & pre-sales roles to bring the best resources to ensure customer satisfaction & deal success
• Meet or Exceed Revenue Targets, Maintaining Sales Hygiene & Deal Excellence -executing discipline in lead management, opportunity qualification, close planning, pipeline hygiene, forecasting & deal commitment

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities
• Understand customer’s needs, technical strategy and compete landscape to map customer’s Unified Support to desired state and expectations.
• Focus on proactive engagement of all other solution area teams. Intentionally focus on accelerating support growth by providing accurate monthly/quarterly forecasting. Drive integration with CSU to enable consumption and identify Support opportunities.
• Maintain and exceed deal management excellence leading multi-million-dollar deals requiring orchestration of teams in a matrix organization.
• Generate Opportunities for Enhanced Solutions growth, MACC and Strategic Deals partnering with the Solution Area and ATU teams.
• Focus on high touch deals (conversions and complex renewals), penetrate white space and generate net-new business.

Qualifications
• Proven sales success and expertise in selling Support solutions and Services
• Strong cross teams’ collaboration capabilities to drive deal and direction consistencies
• Track record of consistently meeting or exceeding sales targets
• Demonstrable sales excellence discipline
• Execution of recognized sales methods, processes and tools
• Sales and business background, with strong technology-related experience
• Bachelor’s degree with exposure to Information Technology (or equivalent)
• Fluent in Cantonese and English (Written and verbal)

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.