Legal Product Support

Product Support Engineer

Location: Hong Kong

Team: Solution Operations

Are you passionate about legal tech and keen to work at the intersection of technology and law? We are seeking a proactive Product Support Engineer to join our Solution Operations team. Our platform, trusted by leading legal teams worldwide, connects people, case information, and data throughout the lifecycle of a dispute.

What You’ll Be Doing:
• Client-Facing Support: Manage electronic documentation for Litigations, Arbitrations, Inquests, and Inquiries. Provide advice and troubleshoot technical queries directly with solicitors and barristers.
• Platform Expertise: Develop advanced knowledge of our platform, including handling Excel/CSV files, data imports/exports, and document reformatting.
• Collaboration for Seamless Hearings: Work closely with Client Services before and during hearings to ensure smooth proceedings.
• Task Management: Record task information accurately for billing and quality assurance.

What We’re Looking for in You:
• Enthusiastic, detail-oriented, and solution-driven.
• Excellent troubleshooting skills with a keen interest in technology.
• Proficiency in Microsoft Office and Adobe Acrobat.
• Experience in a client-facing support role, ideally in legal tech.
• Fluency in English; Cantonese, Mandarin, and written Chinese are a plus.

Working With Us: We offer a competitive salary, health insurance, flexible working hours, 22 days of annual leave, a share scheme, and more. We are committed to equal opportunities and inclusivity in our hiring process.

Ready to take your tech skills into the legal world? Apply today and join our journey to transform legal operations!