Inside Account Manager

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Job no: 523958
Brand: FCM
Work type: Full time
Location: Hong Kong
Categories: Operations & Professional Services, Business Development

FCM is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions. A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.

About The Opportunity

The primary goal of the Inside Account Manager is to retain existing accounts and grow revenue within those accounts. This involves identifying opportunities for upselling or cross-selling additional products or services that align with the client’s need. IAM often provide on-going support to clients, addressing any issue or concern they may have, and ensuring timely resolution.

Key duties & responsibilities:
• Client success
Serve as the main point of contact for client concerns and needs, delivering resolutions professionally and consistently support all efforts to enhance the customer experience with FCM. They act as advocates for their clients within the company, coordinating with various departments to meet client’s need.
• Retention and growth
Their primary goal is to retain existing accounts and grow the revenue within those accounts. This involves identifying opportunities for upselling or cross-selling additional products or services that align with the client’s needs.
• Data analysis and reporting
They create/conduct periodic reports and light version reviews of the client’s travel program to ensure program objectives are met. Provide reporting to clients and interpretation showing expert insights and recommendations.
• Communication
Inside Account Managers must maintain regular and clear communication with clients to understand their needs, address concerns, and provide updates on products or services. This includes responding promptly to emails, phone calls, and other inquiries.
• Account management support
Support key and regional teams with reporting, customer requests and project support

We’d love to hear from you if you have...
• Bachelor's degree in business administration, marketing, sales, or a related field is preferred
• Previous experience in sales, account management, customer service, or a related field is ideal
• Proficient with Microsoft tools - Word, Excel & PowerPoint and comfortable with technology for reporting and CRM

Are you ready to elevate your career in travel management? Apply with FCM today!

FCM Asia is an Equal Opportunity Employer searching for talented, driven people who have a desire to build a rewarding career in a company that loves to celebrate your success! We work in a team work environment where we maintain a favourable working relationship with co-workers in all departments to foster a culture of trust and mutual respect.

By joining the team, you'll discover first hand why we're recognised around the world as an outstanding employer. In addition, our company founder strongly believes the success of our business relies on the success of our people.

#LI-JS1#FCMAS#LI-Onsit

Applications close: 30 Nov 2024 China Standard Time

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