Manager, Operations Leadership (Retail Operations)

About us:

As a market leader in the medical aesthetic industry, Neo Derm is committed to deliver the best treatments through our 28 centres in prime locations in Hong Kong and Shanghai. With an aim to drive business insights and overall performance, we are now welcoming high caliber to join us.

The role will be responsible for managing the retail operations of all treatment centres in Hong Kong.

Responsibilities:
• Take a leading role in driving front-line therapists' performance across multiple brands and locations in Hong Kong; collaborating closely with marketing teams and platform business teams to drive seamless communications about current campaigns and offers
• Review front-line sales and activity reports, provide timely business performance analysis to C-suite riding on robust operation management reporting system
• Responsible for setting up a daily review system and framework with front-line staff to identify performance gaps and provide coaching and training to motivate and enhance staff performance
• Take an advisory role in robotic process automation (RPA) development to enable data accuracy, dashboard building for business planning and performance reviews
• Provide insights to the Operations HR department on performance, salary appraisals and new hires
• Ensure operation efficiency and conduct effective internal communications such as presentations/ webinars for new promotion offers, omnichannel marketing campaigns and sales campaigns

Skills and Qualifications:
• Bachelor's degree in business administration, marketing or related disciplines.
• 8+ years of relevant experience in luxury retail, F&B, hospitality, telecommunications or similar industries in which business planning is conducted through a high volume of data analytics.
• Effective leadership skills for a massive sales force; strong business acumen and analytical skills.
• Experience in people coaching and gatekeeping as a value/ culture ambassador
• Ability to communicate in both Chinese and English

We offer competitive remuneration and a comprehensive benefits package that includes worldwide medical cover for staff and dependents, birthday and charity leaves, staff purchase discounts, as well as other allowances to the right candidates. Interested parties please submit your application by clicking ‘Apply Now’.

For more information about NeoDerm, please visit our website: https://www.neoderm.com.hk

All personal data collected will be treated in strict confidence and be used for recruitment purposes only. Should you not be contacted within 2 months of the closing date of the advertisement, please consider your application to be unsuccessful.