Airline Account Manager

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Introduction:

Due to continued business growth & expansion in the global, Trip.com Group has an exciting opportunity for a dynamic and commercially astute Airline Account Manager to join our friendly team in HK.

Reporting to the HK&TW Airline Director you will be responsible for developing and implementing the airline commercial strategy to drive fight segment growth and flight market share within HK.

In this Role, you’ll get to:
• Accountable for managing & negotiating various global, regional and local commercial agreements with key airline partners with responsibility for implementing initiatives and strategies to drive commercial effectiveness
• Build and maintain strong collaborative relationships with stakeholders and potential business partners; which includes representing Trip.com at all airline and industry events in HK.
• Analyse complex data and use insights to drive revenue generating / share shifting actions for the flights line of business
• Provide analyses of competitive environments and identify proactive sales and commercial initiatives accordingly
• Establish effective networking partnerships between new and existing contacts to support the development and implementation of innovative commercial business opportunities
Responsibility for working with various internal stakeholders including but not limited to Marketing, Flight Product, Revenue Management and Operational teams in both Shanghai and across the APAC region.
• What you'll Need to Succeed:
• Bachelor degree or above, minimum 5 years and above of commercial experience within an Airline, Agency or GDS background
• Consistent and proven track record in successfully managing key accounts and driving revenue growth
• Self-starter mentality, intrinsically motivated and comfortable blazing a completely new path and defining innovative solutions for our airline partners
• Outstanding analytical and problem-solving skills, must be able to use data to identify underlying trends and make informed commercial decisions
• Proven and demonstrated experience with leading and closing commercial negotiations
• Proven experience managing and building client relationships and growing business success in a B2B market
• A good knowledge of travel industry and previous experience with travel technology products preferred
• Ability to work autonomously and lead a wide variety of projects at a time whilst working to strict deadlines.
• Superior knowledge of the online travel market as well as an understanding of primary sales channels operating within this environment.
• Experience developing and implementing initiatives to drive performance with key airline partners.
• Cross functional experience (product development & project management experience)
• Results orientated and experience working to strict deadlines
• Excellent presentation and communication skills
• Willingness to travel both domestically and internationally
• Language skills – Business level English & Mandarin language desirable

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?
• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement

Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
• Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!