Account Development Specialist

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express International Card Services – Commercial is the leading provider of payments for businesses of all sizes globally. The Account Development Team is a key part of Commercial team and manages relationships with Small and Medium Enterprise (SME) clients in Hong Kong, our goal is to achieve targets of building charge volume growth, product penetration and client retention through differentiated value proposition entrenchment by following call plans as they relate to current client segment prioritization campaigns.

THE IDEAL CANDIDATE

We are looking for someone passionate about building relationships and helping business owners cultivate growth in their market and industry. If you are this person, then this is a truly unique opportunity that could provide you with the building blocks for an amazing career at American Express!

Our Account Development Specialists have passion for driving retention and growth within a shared portfolio of small or medium enterprise clients. They manage and support business owners via the telephone by offering our products and services associate with differentiated values and benefits to help them run and grow their businesses.

Responsibilities:
• Drive charge volume growth and client retention on the shared portfolio of commercial clients
• Manage sales pipeline to ensure continued growth in the shared portfolio and retention of clients
• Improve perception of coverage and surcharge to facilitate greater client engagement and billings penetration
• Ensure quality and daily productivity targets are met
• Promote the American Express Brand
• Display an optimization growth mindset for improvements

Qualifications:
• 3 years’ experience in Outbound Sales or Account Management for SME/Corporate clients
• Strong interpersonal skills and the ability to interact with commercial clients (Decision Makers, Financial Controllers, Accountants, etc.)
• Highly customer oriented and results driven
• Superior communication and interpersonal skills, including experience working closely with internal stakeholders and ability to influence all levels
• Self-leadership, maturity, flexibility and patience to respond to dynamic work environment and ever-changing business needs
• Experienced in driving sales outcomes through ownership of efficient sales target and metrics management

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.