Senior Rider Growth Operations Manager

#Greatmindsdontthinkalike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About the Team

The Operations team leads our vision, strategy, execution and tactics for our Mobility business in Hong Kong. Operations is all about running our business on the ground and helping our riders, driver and business partners get the most out of Uber’s platform.

About the Role

We are seeking an experienced candidate to holistically own all aspects of the Rider customer journey, grow our user base and enhance our platform experience. This role will focus on the rider segment in Hong Kong and involve cross-functional collaboration across marketing, customer support, business development, finance, tax, legal, policy and communications. As a key member in the Operations Team, you will not only help the strategic decision-making process and drive operational excellence but also have end-to-end responsibility for the development, management and execution of your projects.

The ideal candidate possesses superb analytical skills, the ability to clearly dissect and present information, strong leadership, excellent communication skills and is also passionate about teamwork.

Your Impact in Role
• Live and breathe the Rider’s customer journey. You’ll know what riders do, and when and why they do it. You’ll understand their pain points and strive to solve them. You’ll want everyone to use Uber as much as you do!
• You’ll design and execute the vision, strategy and tactics for rider acquisition and engagement, through data-driven analytics, creative campaigns, robust digital marketing and partnership arrangement
• You’ll work collaboratively with local, regional and global stakeholders to improve the Product experience for existing and new riders
• You’ll project manage the development of compelling digital content to keep riders engaged and informed
• You’ll motivate the team to continually level-up their results, expectations, and stretch for increasingly higher levels of impact across all core operational metrics
• You’ll work closely with local and regional teams to achieve common goals

The Experience You'll Bring
• Minimum 5 years of hands-on management of functions that included combinations of the following: operations, product, analytics, marketing and data driven CRM programs
• Data-first problem solver with sound business judgment and demonstrated experience acquiring and engaging users in a commercially sensible way - ability to write SQL queries is a must
• Stellar project management skills. You have demonstrated impressive ability to lead initiatives at your organization
• Fluency in English and Cantonese.
• Experience working closely and communicating effectively with internal and external stakeholders
• You have the ability to motivate and inspire through storytelling - you are able to rally people behind a common goal
• Strong collaborative mindset: we can be way more impactful if we work together
• You want to shape the future of Uber presence in Hong Kong

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
• Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.