System Analyst - Channel Services

Our client a Commercial bank is looking to hire is looking to hire System Analyst
• Supporting the Head of application support to handle the incident process management
• Taking ownership of escalated incidents, coordinating with resolution parties, and establishing effective communication between stakeholders during incidents and post-incident reviews
• Monitoring support teams to ensure SLAs are met and to ensure optimal service and customer satisfaction
• Providing accurate and regular reports to the management regarding to the incident management
• Provides technical support to maintain the smooth 24 hours round the clock operation (including Disaster Recovery Site support) within the bank

Requirements
• Degree holder in Information Technology, Computer Science or equivalent.
• 4 years' experience in application software development with at least 2 years in system analysis
• Exposure to multiple open computer platforms
• Experienced in Java, JS, MySQL, MS SQL Server, Oracle, Linux
• Knowledge and experience on e-channels systems
• Sound communication skills
• Strong analytical & problem solving skills
• Strong project planning skills
• Able to coordinate own/others' time, resources and workload
• Strong sense of teamwork, willing to share experience and expertise with team members