Responsibilities:
Assist in the implementation, configuration, and support of IT systems and infrastructure.
Collaborate with IT teams to ensure smooth operations of hardware, software, and network resources.
Conduct troubleshooting for technical issues and resolve them in a timely manner.
Assist in system and application updates, security patches, and backups.
Support the development of internal tools and automation processes.
Document IT-related processes and create user guides for internal systems.
Expected Impact of Project Deliverables:
Improved IT Efficiency: Support seamless IT operations by identifying and solving technical issues promptly.
Enhanced System Functionality: Contribute to IT system enhancements, improving overall business performance.
Mentorship: Regular one-on-one check-ins with the Senior IT Manager for technical guidance.
Technical Workshops: Access to internal training sessions on IT infrastructure, software development tools, and cybersecurity.
Skill Development: Exposure to real-world IT projects, enhancing both technical and problem-solving skills.
Project Ownership: Opportunities to take ownership of small, impactful IT projects with guidance from senior staff.
Peer Learning: Collaborative work with other IT professionals to foster teamwork and knowledge exchange.
User Satisfaction: Contribute to user-friendly documentation and troubleshooting resources to ensure smoother workflows across departments.
