Lead IT Business Analyst

The Opportunity

We are seeking a dynamic and experienced Lead IT Business Analyst to play a pivotal role in our Health and Claims pillar. The ideal candidate will be responsible for leading and executing business analysis activities, collaborating with cross-functional teams, and driving the delivery of IT solutions within the Health and Claims domain. This role requires a deep understanding of healthcare industry processes, claims management, and a strong focus on leveraging technology to enhance operational efficiency and customer experience.

What motivates you?
• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for:
• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. Master's degree or relevant certifications would be an advantage.
• 15 years+ of experience as a business analyst, with at least 5 years of leadership experience. Proven experience as a business analyst in the insurance industry, specifically within the Health and Claims domain will be a plus.
• Strong knowledge of claims processing systems, healthcare regulations, and industry trends.
• Proficiency in business analysis tools and methodologies, such as Agile, Scrum, and requirements management tools.
• Excellent communication, stakeholder management, and leadership skills.
• Ability to work effectively in a fast-paced, collaborative environment and manage multiple priorities simultaneously.
• Awareness of full-technology stack
• Experience on Agile delivery model will be an adavantage
• Has a natural ability to breakdown, decompose and describe business needs into Stories supporting an iterative and incremental delivery model. Applies knowledge to market demands and addresses potential customer requirements

On the job you will:
• Lead the business analysis function within the Health and Claims pillar Business Analyst and Quality Assurance team, working closely with stakeholders to understand business objectives, requirements, and challenges.
• Collaborate with business and IT teams to identify, evaluate, and prioritize IT solutions that align with the strategic goals of the Health and Claims domain.
• Drive the end-to-end delivery of IT solutions, including requirements gathering, solution design, functional specifications, and validation of deliverables.
• Gatekeep the initiative intake. Ensure the initiative aligning with company strategy and delivering value
• Conduct comprehensive business process analysis, documenting current state and future state processes, and identifying opportunities for improvement.
• Provide expertise in healthcare industry practices, claims management, and regulatory compliance, ensuring that IT solutions meet industry standards and best practices.
• Act as a liaison between business stakeholders and the IT development teams, facilitating effective communication and alignment of business needs with IT capabilities.
• Mentor and guide junior business analysts, fostering a culture of continuous learning and professional development within the team.
• Champion the adoption of best practices in business analysis, ensuring that methodologies, tools, and processes are consistently applied across projects.
• Conducts feasibility studies, prepares budget analyses and resourcing requirements
• Support to resolve production incidents and communicate with business counterparts

What can we offer you?
• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you
• Values-first culture
We lead with our Values every day and bring them to life together.
• Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid