APAC Workplace Experience / Project Management Manager

APAC Workplace Experience / Project Management Manager

Job ID

186692

Posted

30-Sep-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Customer Service, Facilities Management

Location(s)

Hong Kong - Hong Kong
• * APAC Lead (HK, Japan, Korea, Taiwan & Shanghai)
• *
Global investment management client
• APAC regional managerial experience as well as multi-national project management experience

About CBRE

CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world’s Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients

About the Role:

As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:
• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Ensure support provided by the team is efficient and consistent.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.
• Work with key stakeholders to create timelines, goals, and deliverables of the project. Develop recommendations and implement organizational processes and procedures.
• Review business requirements and other documentation from multiple sources to identify and resolve cross-initiative dependencies and ensure consistency of approach.
• Guide small to medium cross-functional projects and programs end-to-end using a formal process.
• Collaborate with the core team to develop solutions and manage the project team through implementation and completion.
• Impact a range of customer, operational, project, or service activities within own team and other related teams
• Work within broad guidelines and policies.
• Explain difficult or sensitive information

What You’ll Need:
• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.
• Proficient in English, Mandarin & Cantonese

If this sounds like a good fit, we’d love to hear from you!

Please submit your up to date resume for consideration, and note that due to high volumes of applications only suitable candidates will be contacted directly.

People are the foundation upon which our success is built. Our company is diverse and so are the opportunities for professional and career development. Our people are free to expand their skills and knowledge to drive their careers and reach their full potential.