Senior Quality Assurance Officer

We are seeking a Quality Assurance Officer to join our support team. Your role includes monitoring customer contacts, identifying common issues, preparing analytical reports, and recommending QA guidelines. You will also perform ad hoc tasks as required.
• Monitor customer contacts including phone calls to ensure the agreed quality standard
• Identify common issues and make recommendations to management for continuous improvement of our customer service
• Prepare analytical reports for management review
• Recommend QA guidelines for continuous projects and services
• Perform ad hoc tasks as required

Work Hours & Location:
• Monday to Friday (09:00am – 06:00pm)
• Mei Foo (near MTR station)

Requirements:
• Form 5 / DSE Graduate or above with a minimum of 1-2 years' experience in Quality Assurance
• Passed IIQE Paper I, II, III will be an advantage
• Proficiency in MS Office applications
• Good command in spoken Chinese and basic written English
• Independent and Interpersonal skills
• Strong customer service mindset, assertive and result-oriented

We Offer:
• 14 days' paid annual leave
• Discretionary bonus
• Comprehensive medical and dental coverage
• Structured training programme
• Staff discount
• Clear and excellent career path