Customer Care Associate (French Speaking)

About the Role:
• Office and Home based
• 5-day work per week (shift basis, including evening, weekend and/or public holiday)
• Shift hours (9am-6pm / 10am-7pm / 12pm-9pm* / 3pm-12am* / 4pm-1am*)
• Fresh graduate are also welcome

Responsibilities:
• Handle international customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries
• Liaise with Logistics, After Sales Service and global boutiques on daily basis
• Follow up the offline store enquiries and complaints
• Other ad-hoc projects assigned by the manager

Requirements:
• Minimum 1 year relevant experiences in customer service/ luxury retail field
• Proficient with MS Office
• Native French and fluent English. Any other language will be a bonus.
• Able to work independently with minimal supervision
• Strong sales-oriented mindset
• Proactive, patient and committed
• Great communication and interpersonal skills
• Immediately available is highly preferred

This role is based in Hong Kong. Working Holiday Visa Holder is most welcome to apply!

Why Join APM?

•⁠ ⁠Global, Dynamic Team: Diverse and energetic workforce.

•⁠ ⁠Growth Opportunities: We support your professional development.

•⁠ ⁠Collaborative Culture: Teamwork and open communication.

•⁠ ⁠Comprehensive Benefits: Medical benefits, paid holidays, and generous employee discounts.

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