Solution Architect (Network Services)

Company: This company is a leading provider of telecommunications and managed services, offering innovative solutions to enhance connectivity and productivity for businesses. Their commitment to customer satisfaction drives service excellence.

Location: Kowloon Bay

Nature: Permanent

Job Title: Technical Service Manager (Network Services)

Responsibilities:

• Build and maintain strong relationships with clients, acting as the primary contact for technical inquiries and escalations.

• Provide expert technical advice on network services solutions, ensuring alignment with clients' business goals.

• Oversee the deployment and integration of network services solutions, collaborating closely with clients and internal teams.

• Monitor client environments, analyze performance metrics, and identify optimization opportunities.

• Troubleshoot technical issues, coordinate resolutions, and ensure timely responses to meet service level agreements.

• Develop account strategies, identify growth opportunities, and collaborate with sales teams to expand services within client accounts.

• Conduct training sessions for clients on new technologies, best practices, and system updates to enhance their understanding of network services.

• Generate regular reports on service performance, key metrics, and client satisfaction, providing insights for continuous improvement.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Over ten years of experience in the IT industry, with at least five years in a technical account management role for managed services.

• Strong understanding of IT infrastructure, cloud services, cybersecurity, and networking technologies.

• Excellent communication and interpersonal skills.

• Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment.

• IT certifications (e.g., CCIE, MCSE, ITIL) are a plus.

• Proficient in spoken and written Chinese and English.