Support Specialist

Support PCs and mobile devices, set up computers, install software, perform hardware moves, record incidents, and develop processes. Ensure timely resolutions, inform management of trends, and provide other IT-related support as required.
• Support Distribution: Hardware 20%, Application 40%, Project/Coordination 30% & BU Relationship/VIP 10%
• On-site technical support for PCs, voice equipment & mobile devices
• Setup, software installation, and basic hardware moves
• Manage incidents and requests in a ticket-tracking system
• Develop and update processes, inform management of trends and problems, and provide other IT-related support
• Documentation of products and processes, update and manage inventory on new hardware orders
• Communicate with vendors for hardware orders and repairs
• 2-5 years of IT support experience
• Solid understanding of PC hardware and peripherals
• Exposure to mobile OS such as Apple iOS and Google Android
• Microsoft Windows configuration, desktop administration, and Microsoft Office suite
• Basic network and server-side infrastructure knowledge
• Delivering superior customer service experience
• Sound decisions in a fast-paced environment
• Effectively managing multiple tasks
• Working independently with little supervision