Client Servicing Manager / Account Manager

MoneySmart Group is South East Asia's leading personal financial portal helping consumers compare loans, insurance, and credit cards. MoneySmart was founded in 2009 with the simple aim to help consumers make better financial decisions.

As we continue to launch new business innovations and expand our business lines within the region, we are seeking for a Client Servicing Manager / Account Manager to join our Hong Kong team.

Mission

Your mission is to increase MoneySmart's brand and revenue growth by creating unique business solutions for our clients and seeking partnership opportunities. You will be managing key accounts and exploring new partnership opportunities; championing MoneySmart as an effective media partner while acting in the best interest of MoneySmart and the client.

Responsibilities
• Operate as the lead point of contact for any and all matters specific to your partners
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Analyze data with P&L approach and report key insights to key customer stakeholders
• Optimize pricing and campaign strategy to increase overall gross margins
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Identify and recommend growth opportunities and collaborate with internal teams to execute

Requirements
• Prior experience in sales or account management role, preferably in the eCommerce, banking products, online brokerage, retail technology, or software industries
• Proven ability to manage multiple projects/campaigns at a time while paying strict attention to detail
• Demonstrated success in exceeding targets using a consultative, solutions-focused approach
• Excellent listener, verbal and written communicator
• Effective negotiation and presentation skills
• Hungry to learn and hardworking

The following skills will be helpful and necessary for this role:
• Analytical and diagnosis
• Listening and inquiry skills
• Negotiation and persuasion
• Project management
• Creativity
• People management and relations
• Durability
• Sales and Presentation skills

Moneysmart culture values and tenets

The traits we admire are core intrinsic qualities we look for in someone we want on our team, and we look for people who are Hungry, Humble and Smart. We also expect all our people to uphold the following company values:
• Play to win as a team
• Solve for the customer
• Embrace a personal growth mindset
• Own it openly
• Challenge the status quo and deliver outcomes

MoneySmart Group is an equal opportunity employer. Please include only relevant details and avoid unnecessary information (e.g., photos, age) in your job application to assist us in ensuring that the interview process is devoid of bias.